Deposits are refundable only up to 14 days prior to date of service. No refund will be given within 48 hours of service. Full payment must be made at least 48 hours prior to service to complete the booking. If full payment has not been received 48 hours prior to service Coconut Express will cancel the booking and retain the deposit.
Refunds will not be offered for cancellations within 48 hours of the date of tour or other service, unless the cancellation is initiated by Coconut Express, or provincial government order
Where pickups have been missed, an alternative pickup time will not be offered and Coconut Express will not provide a refund.
Alcohol is not permitted to be consumed on our vehicles. Branded alcohol containers cannot be stowed within reach of guests on our vehicles.
Where staff find evidence of alcohol being brought on board the vehicle for consumption, not including purchases made on tours, the tour/transport will be immediately terminated and the driver will drop guests off at a safe location.
Coconut Express is not responsible for any personal belongings of passengers.
Transportation and payment will be forfeited in the event that the driver of a vehicle is unable to drive safely as a result of the behaviour of passengers.
Reservations are only confirmed after payment of a $100 deposit + gst
Reservations/bookings made within 48 hours of service require confirmation via email firstname.lastname@example.org or call 250-462-9396 to ensure that we can provide the service.
Bookings are non-transferable within 48 hours of service.
WINE TOUR POLICY - For the safety of our guests, we politely request that alcohol is not consumed prior to a wine tour: this includes being hungover. Politely: DO NOT ARRIVE FOR A WINE TOUR WITH A HANGOVER. If staff of Coconut Express believe that guests are intoxicated or hungover before they board our vehicle, those guests will be politely asked to stay at home. No refund will be offered.
In order to enter wine tasting rooms, guests of the coconut express must respect the wineries AND the privacy of their guests. Noise levels must be kept within respectful levels. Please do not swear or use coarse language whilst in a winery.
For the safety of our guests, if a guest becomes inebriated, or negatively affects the customers or staff at a winery during a wine tour, they will be politely asked to leave the tasting room and to discontinue the consumption of alcohol for the remainder of the wine tour.
In the case where a guest is asked to leave by a winery, the wine tour will cease and guests will be taken home. No refund will be offered.